You can browse the available travel services, tour packages, and tourism experiences on our Platform, select the option that best suits your needs, and complete the booking and payment process using the available payment methods. Once your booking is confirmed, the relevant details will be shared with you through your registered contact channels.
A booking is considered confirmed once payment has been successfully completed and, where applicable, the booking has been confirmed by the relevant travel service provider.
Aliah Tours is committed to displaying travel and tourism service rates in accordance with prevailing market conditions. However, certain prices may change due to availability, supplier updates, taxes, governmental charges, or other applicable fees.
Yes. Booking cancellations may be requested subject to the terms and conditions of the relevant travel service provider, such as airlines, hotels, transportation providers, tour operators, or activity providers. Cancellation and refund eligibility may vary depending on the booked service.
Cancellation requests may be subject to an administrative fee of up to SAR 50 per traveler, in addition to any cancellation charges, penalties, or supplier fees imposed by the relevant travel service provider.
This depends on the policies of the relevant travel service provider and the availability of the requested changes at the time of submission. Modifications may be subject to additional charges or fare differences.
Refund requests are typically reviewed within two (2) business days. Once approved, the refunded amount may take approximately three (3) to seven (7) business days to appear in your account, depending on your bank or payment service provider.
No. Certain travel services may be wholly or partially non-refundable, including some promotional airline fares, discounted hotel rates, special tour packages, and seasonal travel offers.
Refunds, compensation, or alternative arrangements will be handled in accordance with the policies of the relevant travel service provider. Aliah Tours will make reasonable efforts to assist you throughout the process.
This depends on the policies of the airline, hotel, or other travel service provider. Some suppliers allow name amendments subject to additional charges, while others may not permit changes after a booking has been confirmed.
Yes. Travelers are solely responsible for ensuring that passports, visas, permits, and all travel documentation required for their destination are valid and available before departure.
Incorrect information, such as traveler names, passport details, or dates of birth, may result in amendment fees, cancellation charges, denied boarding, or refusal of service by the relevant provider. Any resulting costs shall be the responsibility of the Client.
You may contact Aliah Tours through our official communication channels. Upon verification of your information, our team will provide details related to your booking and travel arrangements.
Yes. Aliah Tours is committed to protecting personal data and handling all information confidentially in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia.
Aliah Tours may send promotional offers, travel updates, and marketing communications to Clients. You may opt out of receiving marketing communications at any time through the available channels.
You can contact Aliah Tours through our official communication channels. Our Client Services team will be pleased to assist you with inquiries related to bookings, travel arrangements, tour packages, and tourism services.
Our team at Aliah Tours will be happy to assist you with any questions regarding bookings, travel arrangements, tour packages, and tourism services. Please contact us through our official communication channels for further assistance.